1-519-957-1942 (extension 1)

nOW AVAILABLE at newport village ii (20 clarke)....



simply bring a router with you on move-in day to get online.

Pricing plans

Our pricing couldn’t be any simpler! Choose a plan below.

100 mbps Unlimited

$ 45.00/monthly

  • 100 Mbps Download
  • 100 Mbps Upload
  • Unlimited Data

250 mbps Unlimited

$ 55.00/monthly

  • 250 Mbps Download
  • 250 Mbps Upload
  • Unlimited Data

500 mbps Unlimited

$ 65.00/monthly

  • 500 Mbps Download
  • 500 Mbps Upload
  • Unlimited Data

Cloudwifi will be launching additional services and speed packages in the future. Stay tuned to this page for updates…

* HST will be added to all invoices.


All Cloudwifi Internet plans have the following features:


blazing fast upload and download speeds. Say goodbye to buffering and waiting

Unlimited Data

No overage costs ever!

Bring Your Own Router

use any off-the-shelf ethernet router! No need to rent expensive carrier-locked modems

Customer Portal

manage payments, receive network updates, and more via our customer portal

No Contracts, No Credit Checks

cancel anytime without fee or penalty

No Gimmicks, No Additional Fees

the price is the price! No surprise price increases, no limited time offers, no marketing tricks

No Installations Required

simply plug in and sign up to get online!

Local and Friendly Service

Cloudwifi is based in Kitchener and services high-rises across Ontario


When should I cancel my existing Internet service?

It is best to wait until AFTER your Cloudwifi Internet has been activated and is working properly before you cancel your existing Internet service, just in case something goes wrong during the activation process and we need to send a technician.  This guarantees that you will never be without Internet during the changeover.

Cancelling your existing service is very easy!  Once you are online with Cloudwifi's Internet service, now it's time to phone your previous Internet provider and let them know you wish to cancel the service effective immediately.  As long as you are not in a contract, you do not need to provide your Internet company with any notice when cancelling and they must allow you to cancel your services on the same day that you call.  This is now the law in Canada!  You DO NOT need to provide 30 days notice before cancelling your phone, mobile, Internet, or TV services, as the government's telecommunication authority known as CRTC banned this practice in 2015.  You can read more on the CRTC website:  CLICK HERE


Who is Cloudwifi?

Fast, Simple, and Great Prices are not typically the words that come to mind for your Internet Service Provider, but Cloudwifi is on a mission to change the way Canadians experience the Internet!  As one of Ontario’s Top Rated Internet Service Providers and a true independent alternative to the big telcos, we believe in doing things differently and not following the status quo. Cloudwifi delivers blazing fast Internet exclusively to high-rises, and at a significant discount to the traditional Internet companies.


It all started with one building in Waterloo. You can now find Cloudwifi’s services in over 150 buildings across Kitchener, Waterloo, Cambridge, London, Niagara Falls, St. Catharines, Barrie, Peterborough, Kingston, Brantford, Toronto, Montreal, Edmonton, and now Woodstock!


We have ambitious plans to continue the rapid growth trajectory we’ve been on. We hope you will join us for this exciting ride!


What kind of router do I need?

You can use any off-the-shelf Ethernet router from Amazon, Walmart, Best Buy, etc. and connect it to our network!  You do not need to buy or rent any special or proprietary locked modems or routers from Cloudwifi.  


We have three high-level recommendations when choosing a router:


1. In high-density buildings like yours, with so many routers and other wireless devices close by, we strongly suggest using an "AC" or "AX" router to help minimize the impact of wireless interference from your neighbours. 


2. Pay attention to the Ethernet speed listed in the name of the router.  We strongly suggest using a "Gigabit" router because they are capable of speeds over 100 Mbps.  If a router is not a Gigabit router, then it cannot go faster than 100 Mbps.  If you are not planning on subscribing to a plan higher than 100 Mbps (now OR in the future), then this recommendation is not as relevant to you.  


3. As far as router manufacturers go, our Networking Team generally sees the best performance from "TP-Link", but you are free to use any router that you'd like, so long as it's not a modem and router combination that is locked to another Internet Service Provider (Eg. Bell, Rogers), as those will NOT work on the Cloudwifi network. 


Below are a few recommended routers:  


Basic - TP-Link Archer C50 AC1200 (Note: cannot exceed 100 Mbps):

Good - TP-Link Archer A6 AC1200 Gigabit:

Better - TP-Link Archer AX10 AX1500 Gigabit:

Even Better - TP-Link Archer C80 AC1900 Gigabit:

Best - TP-Link Archer AX50 AX3000 Gigabit:


Amazon has rotating sales on a variety of different routers.  You may want to look and see if there are any other good routers on sale today.  Here's a search we often use when looking for router recommendations for our customers:

How do I get online?

Getting online is easy, and we do not need to send a technician!  The physical installation has already been done, so we only need to activate the service to your unit (which can be done remotely).  


Find the white telecommunications box in your unit (it's a plastic box, about 1 foot wide by 2 feet tall, and can typically be found in or near the front closet). Inside this box you will find a port labelled "Cloudwifi".  Simply plug a router into this port and follow the steps to register, activate your service, pick a plan, and get online!


If you run into any difficulty getting online, give our 24x7 tech support team a call and they will help walk you through the activation.  1-855-955-9434 ext 2.

Get in touch


1-519-957-1942 (extension 2)

Text Message:



1-519-957-1942 (extension 1)


283 Duke St. West #302, Kitchener, ON, Canada


Communitech, 151 Charles Street W. Kitchener, ON, Canada